Refund policy

We have a no return policy, which means once the item(s) is purchased, our store will not accept a returned item. 

You’ll also need the receipt or proof of purchase
to file a complaint, you can contact us at contact@saintwickflame.com. Please note that a response can take up to 24-48 hours.


You can always contact us for any questions at contact@saintwickflame.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Reasons for no returns
We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

No Exchanges

Refunds
We will notify you once we’ve received a complaint thru email. Once verified and approved, a refund MAY be distributed.